Effective Date: 10/11/2026
Last Updated: 10/11/2026
Tejas Tours & Travels is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website or services.
This policy complies with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable provisions of the Information Technology Act, 2000.
We collect various types of information to provide and improve our services:
Personal Information: Full name, email address, phone number, billing address, and emergency contact details when you make a booking.
Booking Information: Travel dates, destinations, vehicle preferences, number of passengers, special requests, and travel itinerary details.
Payment Information: Credit card details, UPI information, or bank account details (processed securely through our trusted payment providers).
Technical Information: IP address, browser type, device information, cookies, and usage data when you visit our website.
We use the collected information for the following purposes:
Booking Management: Processing reservations, sending confirmation details, and managing your travel arrangements.
Customer Service: Responding to your inquiries, providing support, and addressing any concerns.
Service Improvement: Analysing usage patterns and feedback to enhance our website and services.
Marketing: Sending promotional offers, newsletters, and updates (only with your explicit consent).
Legal Compliance: Meeting regulatory requirements and maintaining necessary business records.
Security: Protecting against fraud and maintaining the security of our platform.
Communication: Sending important service updates and travel-related information.
We may share your information with:
Service Providers: Payment processors, vehicle suppliers, and IT service providers.
Legal Authorities: When required by law or to protect our rights.
Business Partners: Trusted partners who assist in providing our services.
We do not sell your personal information to third parties.
We retain your personal data for 3 years from the date of your last booking or enquiry, or as required by applicable Indian law, whichever is longer. After this period, your data is securely deleted or anonymised.
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
Essential Cookies: Required for the website to function correctly, including booking forms and session management.
Analytics Cookies: We use Google Analytics to understand how visitors use our site. All data collected is anonymous.
Marketing Cookies: Used to show relevant offers and track the performance of our campaigns.
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.
Under applicable data protection laws, you have the following rights:
Access: Request access to your personal data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your data (subject to legal requirements).
Portability: Request a copy of your data in a structured format.
Marketing Preferences: Opt-out of marketing communications.
Cookies: Control cookie settings through your browser.
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are:
Company: Tejas Tours & Travels
Address: 02, Shiva Garden, Bus Depot, Old Madras Rd, opposite B.M.T.C, KHB Colony, Hoskote, Bengaluru, Karnataka 562114
Email: info@tejastravels.com
Phone: +91 9980277773
Response Time: Within 30 days of receipt of complaint
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and significant changes will be notified to you via email or website notice.