Effective Date: 20/05/2025
You may cancel your booking up to 24 hours before the scheduled pick-up time without any cancellation charges — for all services including cabs, tempo travellers, mini buses, and buses.
To cancel, please contact us in writing via:
Email: info@tejastravels.com
WhatsApp: +91 9980277773
Phone: +91 9980277773
If cancellation or shortening of the trip is requested within 24 hours of the scheduled pick-up time, the following rules apply:
Multi-Day Trip: The charge for the first day will be deducted from the total amount. The balance will be refunded to the customer within 5 to 7 working days.
Single Day Trip (Local or Outstation): No refund will be issued for single-day trip cancellations made within 24 hours of pick-up.
Airport Transfer: No cancellation charges apply if the booking is cancelled at least 2 hours before the scheduled pick-up time. Cancellations made within 2 hours of the airport pick-up time will be treated as a no-show and no refund will be issued.
More than 24 hours before journey: 0% cancellation charge — full refund issued.
Within 24 hours of journey (multi-day trip): First day charge deducted — balance refunded.
Within 24 hours of journey (single day trip): 100% cancellation charge — no refund.
Airport transfer cancelled 2+ hours before pick-up: 0% cancellation charge — full refund.
Airport transfer cancelled within 2 hours of pick-up: 100% cancellation charge — no refund.
No-show (customer does not arrive): 100% cancellation charge — no refund.
Wedding and Event Bookings: Cancellations for vehicles booked for weddings, functions, or special events are subject to a minimum 50% charge regardless of notice period, due to vehicle reservation requirements.
Peak Season Trips: Cancellations during peak seasons — including Dasara, New Year, summer holidays, and long weekends — may attract higher cancellation charges. Any such variation will be communicated at the time of booking.
Multi-Day Outstation Trips: For trips to Coorg, Ooty, Goa, Tirupati, or other outstation destinations, cancellations made after the journey has commenced will be charged for all days already travelled.
If Tejas Tours & Travels cancels your trip for any reason, a full refund will be processed within 3 to 4 working days. You may also choose to apply the booking amount towards an alternative trip or future booking.
If the booked vehicle is unavailable on your confirmed date, a full refund will be processed within 2 to 3 working days.
If you are eligible for a refund under this policy, the amount will be remitted to your original payment method within 5 to 7 working days from the date of cancellation confirmation.
Refunds are processed for:
UPI payments — refund to original UPI account
Credit/Debit card payments — refund to original card
Net banking payments — refund to original bank account
Cash payments — refund via bank transfer (account details required)
Any complaints regarding cancellations, refunds, or services must be reported within 7 days of the trip's conclusion for consideration of compensation or resolution.
Tejas Tours & Travels
WhatsApp: +91 9980277773
Hours: Monday to Sunday, 24/7 Support